This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
Welcome To The Practice
Welcome to the Church Street Practice, established in 1971 by Dr John McIntosh and Dr Robert Griffiths. The practice has grown and is now served by seven family doctors with the support of a large health care team.
We have three surgeries in Bishop's Stortford:
Church Street Surgery in the town centre, Thorley Health Centre at the Sainsbury's supermarket site in Thorley Park and Haymeads Health Centre at the Herts and Essex Community Hospital. All three surgeries have easy wheelchair access and toilets suitable for the disabled. There is car parking available at Thorley and Haymeads Health Centres and there are three car parks close to Church Street Surgery at Apton Road, Basbow Lane and the multi-storey car park in Jackson Square. Church Street Surgery has Market Square and Church Street entrances (wheelchair access via Church Street entrance only). Medical records, repeat prescriptions and our appointments system are all on a linked computer system and patients may be seen at any of the surgeries.
Practice News and Notices
Dr Kumar left the practice at the end of October 2014 to take up a similar position nearer to his place of residence. We are looking to recruit a successor but, as yet, have had no joy. We have, however, recruited Dr Brenda Harrap as an additional resource commencing in December2014; her working pattern will be Monday, Tuesday & Thursday. Dr Stanley became a partner on January 1st 2015.
THE NHS FRIENDS & FAMILY TEST
We will be introducing this wef 1st December 2014. Posters, questionnaires and "post boxes" will be in all 3 sites.
79.3% of patients completeing the questionnaire this year to date have indicated they would be extremely likely or likely to recommend the practice to friends or family.
Care.data and HSCIC
Following changes to NHS structures in April, the Health and Social Care Information Centre (HSCIC) will soon start to take information from GP surgeries to help plan and provide services across the country.
Details of late opening pharmacies in the town can be obtained by telephoning this service.
BLOOD PRESSURE MONITOR
We have purchased two automated blood pressure machines which are sited in the reception area at Church Street Surgery and the waiting room at Thorley Health Centre. Patients sit beside the monitor and place their arm in the machine. After about 45 seconds a print out gives your reading which should then be passed to our reception staff and the details will be added to your medical records. We will be writing to selected patients inviting them to call in and use this facility but all patients are welcome to use it.
Our group is set up and details of the Reference Group members are detailed on a yellow poster in each of our sites.
Ideally we would like some younger patients to join the group as, currently, this age group (under 40s) is under represented. If you are interested in joining or require some further information then please contact the practice or go to the Patient Group tab above.
EAST & NORTH HERTS CLINICAL COMMISSIONING GROUP
Information about this group can be found by visiting their website www.enhertsccg.nhs.uk
BOOK ON THE DAY SURGERY at HAYMEADS HEALTH CENTRE
We hold a book on the day appointment system at Haymeads Health Centre every weekday morning. You just turn up and book in at reception between 8.30am - 10.00am and you will be given an appointment for either a GP or Practice Nurse. You will be seen in order of arrival and given an appointment time and can then either wait at the surgery or call back later nearer the time of your appointment. You may be asked to be seen by a practice nurse (see below). They are highly qualified and will be able to help with many medical conditions.
The STORTBUS commenced a new service in May 2012. The service is based around Herts & Essex Hospital and will operate two routes alternatively during the day. Leaflets detailing the routes and timetables are available at the hospital entrance and can also be found online.
Currently we have 7 GPs; 6 are partners and 1 is employed. A session consists of 18 ten minute appointments. Morning appointment times at Church Street Surgery and Thorley Health Centre are usually 8.30am - 11.20am. In the afternoons Church Street Surgery appointment times are 1.30pm - 4.20pm and at Thorley Health Centre 2.30pm - 5.20pm. As well as the 2 GPs at Haymeads Health Centre, we endeavour to have 2 GPs at Thorley Health Centre and 1 at Church Street Surgery. On Thursday mornings we hold a baby clinic at Thorley Health Centre so only ever have 1 GP on site as we don't want young babies in contact with ill patients.
For both Church Street Surgery and Thorley Health Centre, we release 5 appointments per session for each GP 2 weeks in advance. Of the remaining 13 appointments for each GP, the first three in the morning are released 24 hours in advance ie at 8.00am the previous day. 4 or 5 appointments are then released at 10.00pm the day before and the balance at 8.00am. Occasionally the GPs will pre-book some of these appointments to see patients for a follow-up.
When we have a need to use a locum GP, or our own GPs undertake additional sessions, then their appointments are generally released on the same day at 8.00am.
EXTENDED OPENING HOURS
Haymeads Health Centre is open Saturday morning from 8.15am - 11.45am and Wednesday evening from 6.30pm - 8.30pm. for pre-booked appointments only. These appointments are released a week in advance.
ON-LINE APPOINTMENTS FOR NURSES
We are currently trialling an on-line booking service for patients wishing to make an appointment to see a nurse for a diabetic check-up. These appointments are for a 30 minute duration; eligible patients for this service will be notified accordingly.
3rd PARTY REQUESTS FOR MEDICAL INFORMATION
If you require medical information for anybody other than yourself (i.e. obtaining test results for a relative) then the practice will require written consent of such an arrangement from the patient authorising this disclosure.
We have one of our Practice Nurse team based at Haymeads Health Centre each weekday morning. They treat patients suffering with the following conditions:
Flu-like symptoms, sore throats, sinus & headaches, earache, sticky eyes, skin rashes, cystitus, thrush & vaginal discharges and contraceptive problems.
Simply arrive at Haymeads Health Centre between 8.30am - 10.00am and ask to see the nurse.
Routine appointments with Practice Nurses are also available at Church Street Surgery and Thorley Health Centre. Unfortunately these can not be booked on-line as the range of procedures they undertake require differing appointment length times.
APPOINTMENTS NOT KEPT
During January we had 156 appointments booked by patients who then did not attend. If you are unable to keep your appointment please cancel it to enable us to re-book it.
Appointments can be cancelled even when we are closed; just ring 657636 and when the voicemail message commences press "1" which will take you to the automated appointment booking service. Thank you.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.