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How to access services
Posted on 23 Jun 2021
GP practices are busier than they have ever been, and we want you to know how to get the help you need from us. We have been open throughout the pandemic, offering telephone and online appointments, with face-to-face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible:
- Please continue to contact us by phone or online as this helps us to manage people entering our practice building. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery.
- Please remember that appointments are a set amount of time, so it is only safe to discuss one or two health issues. If you have more to discuss, please mention this when you speak to reception staff.
- Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.
During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes time to review and there are lots of other ways to get advice. If it is urgent please call the practice or contact 111.
On our website we have links to key NHS information and advice:
- www.nhs.uk is a as a source of trusted health advice about your or your child’s condition.
- Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies
- Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
- You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.